Contact

Write to us.

Corrections to a formula, a calculator request, a partnership idea, or just a hello — every message is read.

By email

The fastest way to reach us is email. Replies usually arrive within 2–3 business days.

General inquiries

[email protected]

By topic

If you'd like to use a topic-specific address, the following all forward to the same inbox:

Contact form

Prefer a form? Use the one below. It opens your email client with the right address and subject pre-filled — no third-party form service is involved, so nothing is captured in transit.

What to include

For corrections, the more specific the better. Include:

  • The page URL where you found the issue
  • What the page currently says
  • What you believe is correct, with a source if you have one

For calculator requests, describe the problem you'd want to solve — not the calculator you'd want to build. ("I can never figure out how to scale a pattern up two sizes" is more useful than "Please build a pattern-scaler calculator.")

What we can't help with

We are a small site without a customer service team, so we generally can't:

  • Help you finish a specific project ("how do I fix my dropped stitch on row 47?")
  • Identify yarns from photos
  • Review or critique your patterns
  • Respond to advertising or SEO outreach

For project help, the r/CrochetHelp community and the Ravelry forums are excellent — fast, friendly, and full of working crocheters.

✦

We aim to reply to every legitimate message. Thanks for taking the time.

Response time policy

We aim to respond to every contact form submission and email within 2-3 business days. During holiday periods and busy seasons (typically December-January and pre-Mother's-Day in April), response times may extend to 5-7 business days. Time-sensitive requests (errors in published content, broken calculator functions, accessibility issues) are prioritised and typically addressed within 24-48 hours.

What to include in your message

To help us respond efficiently, please include relevant details:

  • Pattern or calculator questions: the specific page URL, what you tried, and what unexpected result you got.
  • Reporting errors: the page URL, the specific text or calculation that appears wrong, and your reasoning for why it should be different.
  • Accessibility issues: the page URL, your assistive technology (screen reader, magnifier, etc.), and what you were unable to do.
  • Business inquiries: the nature of the inquiry, your organisation, and a brief description of what you're proposing.

Common questions we receive

"Can you make me a pattern?" We focus on calculators and educational guides, not custom pattern design. For custom patterns, we recommend Ravelry or LoveCrafts where many designers offer commissioned work.

"Will you review my project?" Unfortunately we cannot provide personalised project reviews due to the volume of requests. For technique help, our common mistakes guide covers the most frequent issues.

"Can I republish your articles?" No, our content is copyrighted and not licensed for republication. You may link to our articles freely, and brief quotations for educational purposes are welcomed under fair use.

"Will you add a feature / calculator?" We welcome suggestions. Send a clear description of what the calculator should do and what problem it solves, and we'll add it to our roadmap. We add 1-2 new calculators per quarter.

"Can you partner with my brand?" We evaluate partnership inquiries case by case based on alignment with our editorial mission. Send details and we will respond within 5 business days during business hours.

What we cannot help with

For these requests, we recommend other resources:

  • Pattern troubleshooting for paid designer patterns: contact the original designer through their listed support channels.
  • Yarn brand product questions: the brand's customer service is better positioned to answer (they know their specific yarn).
  • Crochet group / community moderation: we don't moderate external communities. Try the moderators of the specific group where the issue occurred.
  • Medical advice related to crochet hand pain: see a healthcare provider. Our ergonomics guide covers prevention but is not medical advice.

Working with us in different ways

Educational institutions: if you teach crochet (community education, fibre-arts programs, library workshops, after-school clubs) and want to use our calculators or articles as classroom resources, you have our explicit permission for non-commercial educational use. You may print individual articles for classroom distribution, link to our calculators from class materials, and reference our content in lesson plans. We just ask that you keep our attribution intact and link back to the source page. If your institution needs a formal letter of permission for accreditation or grant paperwork, contact us and we will provide one.

Yarn shops and craft retailers: if you operate a yarn shop or craft retail business and want to display calculator QR codes in-store, link to our resources from your website, or recommend us to customers, you have our permission for non-modified, attributed reference. We do not currently offer co-branded or white-label calculator versions but may consider partnerships in the future.

Bloggers, YouTubers, and content creators: you may link to our articles and embed our calculators (via a simple link, not by copying our code) in your content. Brief quotations under 100 words with attribution and link-back are welcomed under fair use principles. Wholesale reproduction of articles, even with attribution, requires our written permission. If you want to do an interview, ask technical questions for a video, or arrange a collaboration, send details and we will respond.

Researchers and journalists: for academic research or journalism that touches on the craft, the maker economy, or accessibility in DIY communities, we are happy to participate in interviews and provide data where possible. We have spoken to researchers studying repetitive strain injury in fibre arts, journalists covering the resurgence of crafting during the pandemic, and academics writing on women's labour in the craft economy.